Refund Policy

We want you to feel confident in your purchase. If for any reason your piece isn't quite right, we're here to help.

Returns Eligibility

We accept returns on full-priced items within 30 days of delivery, provided that:

• The item is unworn, unwashed, and in original condition
• All original tags are attached
• The item has no marks, damage, or signs of wear

Refunds & Exchanges

• Refunds and exchanges are offered on request and approval.

Once your return is received and approved, you will be issued your refund or an exchange within 3–5 business days after return of original garment.

Sale Items

All sale items are final sale and cannot be returned or exchanged unless deemed faulty.

Faulty Items

If you receive a faulty item, please contact us within 7 days of receiving your order with images and details. We will assess the issue and offer a replacement, repair, or refund where appropriate.

Return Shipping

• Customers are responsible for return shipping costs
• We recommend using a tracked service, as we are not responsible for lost returns

How to Return

To initiate a return, please email: wheres.eugene@outlook.com.au

Include your order number, the item(s) you wish to return, and reason for return.

As a small business, each piece is made with care and intention. We appreciate your understanding and support.

Shipping Policy

We aim to ensure your order reaches you as smoothly and efficiently as possible.

Processing Times

All orders are processed within 1–3 business days. You will receive a confirmation email with tracking details once your order has been dispatched. Please note that during launch periods or high-demand releases, processing times may be slightly extended.

Shipping Within Australia

• Standard Shipping: 2–8 business days
• Express Shipping: 1–3 business days

All orders are shipped via a tracked service.

Pre-Orders

If you purchase a pre-order item, your order will be shipped within the timeframe specified on the product page. If your order includes both pre-order and in-stock items, the entire order will be shipped together unless otherwise requested.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.

Shipping Delays

While we aim to meet all delivery timeframes, delays may occur due to external factors such as postal service disruptions. We appreciate your patience and understanding.

Incorrect Address

Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

As a small business, every order is packed with care and intention. We appreciate your support and patience as we grow.

Terms of Service

By accessing and using this website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

General

This website is operated by Where's Eugene?. By visiting our site and/or purchasing from us, you engage in our service and agree to be bound by these terms. We reserve the right to update or modify these terms at any time.

Products & Availability

All products are subject to availability. We make every effort to ensure product descriptions, images, and details are accurate, however slight variations may occur. We reserve the right to limit quantities, discontinue products, or refuse any order at our discretion.

Pricing & Payments

All prices are listed in AUD and include GST (where applicable). We reserve the right to change prices at any time without notice. Payment must be made in full at the time of purchase.

Orders

Once an order has been placed, it cannot be cancelled or modified. We reserve the right to cancel or refuse any order if we suspect fraudulent or unauthorised activity.

Intellectual Property

All content on this website, including images, branding, designs, and text, is the property of Where's Eugene? and may not be used, reproduced, or distributed without permission.

Limitation of Liability

Where's Eugene? is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.

Governing Law

These terms are governed by the laws of Australia.

Contact: wheres.eugene@outlook.com.au

Privacy Policy

Last updated: July 7, 2026

Where's Eugene? operates this store and website to provide you with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase.

Personal Information We Collect

• Contact details including your name, address, phone number, and email address.
• Financial information including payment card information and transaction details.
• Account information including your username, password, and preferences.
• Transaction information including items you view, cart, or purchase.
• Device and usage information including your IP address and how you interact with the Services.

How We Use Your Information

• To process payments, fulfill orders, and manage your account
• For marketing and advertising communications
• For security and fraud prevention
• To provide customer support
• To comply with legal obligations

Your Rights

Depending on where you live, you may have rights to access, delete, correct, or port your personal information. You can opt out of targeted advertising here.

Contact: Contact@whereseugene.com | Where's Eugene, 181 Brunswick Street, Fitzroy VIC 3065, Australia

Contact Information

Trade name: Where's Eugene?

Email: contact@whereseugene.com